Booking Terms & Conditions

These Booking Terms and Conditions (“Terms”) are applicable to any person (“User” or “you”) who accesses the ‘Jetlagd’ website located at www.jetlagd.com (“Website”) or enquires about or avails of any Services (as defined below) through the Website.

The Website is owned and operated by Jetlagged Private Limited (the “Company”, “us” or “we”). Through the Website, the Company offers for sale customized travel packages for events catering to various interests such as, sports, music, literature, photography, adventure, running and hiking, culture, and history etc across the world (“Packages"). In some cases, the Company may also offer customised Packages for families or private groups. Both the interest-based Packages and customised private Packages shall collectively be referred to as the services (“Services”) or the purposes of these Terms.

By using the Website or procuring any Services, the Users shall be deemed to have accepted these Terms as a binding document that governs User's dealings and transactions with the Company. If the User does not agree with any part of this Agreement, then the User must use or access the Website and must not avail the Services.

All rights and liabilities of the User and the Company with respect to any Services facilitated by the Company shall be restricted to the scope of these Terms.

I. Website Terms of Use

1. Eligibility

1.1. You will be eligible to transact on the Website only if you are competent to contract under the Indian Contract Act, 1872. A person is competent to contract under the Indian Contract Act, 1872, if they are above 18 (eighteen) years of age, is of a sound mind and is not disqualified from contracting by any law to which he/she is subject.

1.2. As a minor, if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parent). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

2. Content and Intellectual Property Rights

2.1. This Website is controlled and operated by the Company. All content provided through the Website, including but not limited to audio, images, software, graphics, designs, text, icons, proprietary logos, service marks and trademarks and such similar content ("Content"), is registered by or licensed to the Company and protected under applicable intellectual property laws.

2.2. You agree to follow all instructions provided by the Company which will prescribe the way you may use the Content. You shall not use this Content for any purpose, except as specified herein. The unauthorized use of Content will be in violation of the applicable law.

2.3. You shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. You agree not to rearrange or modify the Content available through the Website. You agree not to display, post or frame the Content for use on any other websites, apps, blogs, products or services, except as otherwise expressly permitted under these Terms. You agree not to create any derivative work based on or containing the Content. The framing of or in-line linking to the Services or any Content contained thereon and/or spidering or other automated means to access, copy, index, process and/or store any Content made available on or through the Services other than as expressly authorized by us shall be prohibited. You further agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to the technology or software underlying the Website or in relation to the provision of the Services. As a general rule, you may not use the Content in any commercial product or service, without our express written consent.

2.4. You shall not create apps, extensions, or other Services that use our Content without our permission. You shall not aggregate or otherwise use our Content in a manner that could reasonably serve as a substitute for access to the Website.

2.5. Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on the Website ("User Content").

2.6. You shall not write or send User Content using language or content which is:

abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
contrary to any applicable law;
violates third parties' intellectual property rights;
in breach of any other part of these Terms.

2.7. You represent and warrant that you own all Intellectual Property Rights in your User Content and that no part of the User's Content infringes any third party rights. You further confirm and undertake to not display or use the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights of any third party on the Website. You agree to indemnify and hold harmless the Company, its directors, employees, affiliates and assigns against all costs, damages, loss and harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Website, by you or through your commissions or omissions.

2.8. You are requested to report any User Content which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law contact@jetlagd.com. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.

2.9. You hereby grant to Company and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish User Content for any of the following purposes:

displaying User Content on the Website and any material generated by the Company for any purpose including promotional and commercial purposes;
distributing User Content, either electronically or via other media, to other users seeking to download or otherwise acquire it, and/or
storing User Content in a remote database accessible by end users, for a charge.
This license shall apply to the distribution and the storage of User Content in any form, medium, or technology.

2.10. The intellectual property rights ("Intellectual Property Rights") in all software underlying Website and material published on the Website, including (but not limited to) software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and Flash animation, is owned by the Company, its partners, licensors and/or associates. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content either in whole or in part without express written license from the Company.

2.11. You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content on the Website either in whole or in part without express written license from the Company.

2.12. You may request permission to use any Content by writing contact@jetlagd.com.

2.13. The Company respects the Intellectual Property Rights of others. All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Website belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners. Any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to the Company. You are requested to send us a written notice/ intimation if you notice any act of infringement on the Website, which must include the following information:

A clear identification of the copyrighted work allegedly infringed;
A clear identification of the allegedly infringing material on the Website (with specific URL reference);
Your contact details: name, address, e-mail address and phone number;
A statement that you believe, in good faith, that the use of the copyrighted material allegedly infringed on the Website is not authorized by your agent or the law;
A statement that the information provided in the notice is accurate, and under penalty of perjury, that the signatory is authorised to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
Your signature or a signature of your authorised agent.

The aforesaid notices can be sent to the Company by email at contact@jetlagd.com.

3. Website Access and Use

3.1. You are granted a limited, non-exclusive, non-transferable right to access and use this Website as expressly permitted herein.

3.2. You agree not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever. You agree to abide by exclusionary protocols (e.g., Robots.txt, Automated Content Access Protocol (ACAP),etc.) that may be used in connection with the Services. You shall not access parts of the Services to which you are not authorized or attempt to circumvent any restrictions imposed on your use or access of the Services.

3.3. The Website shall be used by bona fide User(s) for a lawful purpose. We reserve the right to terminate or restrict your access to the Website if, in our opinion, your use of the Services may violate any laws, regulations or rulings, infringe upon another person's rights or violate these Terms, for general maintenance or any other reason whatsoever. The Company reserves the right, in its sole discretion, to terminate the access to the Website and the Services offered on the same or any portion thereof at any time, without notice.

3.4. The Company will use commercially reasonable measures to ensure that the Website is free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or devices or loss of data that may result from the download of such data or information.

3.5. You agree to provide true, accurate, current and complete information at the time of registration and at all other times. You further agree to update and keep updated your registration information.

3.6. The Company shall not be held liable if any e-mail/SMS remains unread by you as a result of such e-mail getting delivered to your junk or spam folder.

3.7. You are responsible for maintaining the confidentiality of your accounts and passwords. You agree to immediately notify the Company of any unauthorized use of your passwords or accounts or any other breach of security.

3.8. The Company shall not be responsible for any loss or damage that may result if you fail to comply with these requirements. Without limiting the foregoing, you agree not to use the Website for any of the following:

a. To engage in, publish, post, upload, e-mail, distribute, or disseminate (collectively, "Transmit") any obscene, offensive, unlawful, infringing, indecent, racial, communal, objectionable, defamatory or abusive action or communication;

b. To advertise, offer or sell any services or products for any commercial purpose on the Website without the express written consent of the Company;

c. To interfere with or disrupt the Company servers, or networks;

3.9. Use of the Website is subject to existing laws and legal processes. Nothing contained in these Terms shall limit the Company’s right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Website.

3.10. If you violate any of the aforesaid terms or these Terms, the Company shall be at liberty to take appropriate legal action against you.

3.11. In the event you breach these Terms, the Company reserves the right to recover any amounts due to be paid by you to the Company, and to take appropriate legal action as it may deem necessary.

4. Registration

4.1. While you may visit most areas of the Website without registration, certain information relating to the Services may be accessed only by registration. The information sought at the time of registration may include details such as, your name, address, nationality, age, email address, and phone number.

4.2. You shall provide complete and accurate information about yourself and shall notify us to keep this information up to date. Additionally, you shall have to check the box confirming that you have read and agreed to these Terms and the Website’s Privacy Policy available at (“Privacy Policy”) in order to complete the registration process. Any failure to adhere to the terms under the Privacy Policy shall be considered a violation of the Terms as set forth herein.

4.3. After registering on the Website, you will receive a designated user account and you shall provide a password for such account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, mobile phone, or any other device. Any and all actions performed by any person using your account and password shall be deemed to have been committed by you and you shall be liable for the same.

4.4. You shall not to abuse the Services provided by the Company and shall take responsibility for any improper or illegal use of your account(including illegal or improper use by a third party who has used your password to access your account) and repay the Company with any costs and/or losses that we suffer as a result.

4.5. You shall not register or operate more than one registered user account. The Company reserves the right to terminate your registration at any time if it is found that you have been using the registered account for any illegal or improper activities.

4.6. In the event you do not abide by these Terms and all other rules, regulations and terms of use, the Company may, at its sole and absolute discretion, take necessary remedial action, including but not limited to:

restricting, suspending, or terminating your access to all or any part of Services; or
deactivating or deleting your account and all related information and files on the account.

4.7. The Company may limit your activity, warn other users of your actions, immediately suspend or terminate your registration, block your IP Address, refuse to provide you with access to the Website, or take any other action it deems fit, if:

you are in breach of these Terms;
the Company is unable to verify or authenticate any information provided by you; or
the Company believes that your actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for you, other users of the Company, or the Company itself.

4.8. In the event you have been suspended or terminated, you shall not register or attempt to register with the Company with different credentials or use the Website in any manner whatsoever until you are reinstated by the Company. The Company may at any time in its sole discretion reinstate suspended users.

5. Security and Account Related Information

5.1. While registering on the Website, you shall choose a password to access your account and you shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is your duty to notify the Company immediately in writing of any unauthorized use of your password or account or any other breach of security. The Company will not be liable for any loss that may be incurred by you as a result of unauthorized use of the password or account, either with or without your knowledge. You shall use only your account at all times.

5.2. You understand that any information that is provided to this Website maybe read or intercepted by others due to any breach of security at your end.

5.3. The Company keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., the Company may at times verify certain information of its users like their credit score, as and when required.

5.4. The Company adopts the best industry standard to secure the information as provided by you. However, the Company cannot guarantee that there will never be any security breach of its systems which may have an impact on the information provided by you.

5.5. The data provided by you and as available with the Company may be shared with concerned law enforcement agencies for any lawful or investigation purpose without your consent.

6. Term and Termination

6.1. These Terms will remain in full force and effect while you continue the use of the Website and/or avail of the Services. The Company retains the right to deny access to the Website and/or the Services to anyone who it believes has violated any of these Terms or does not accept these Terms.

6.2. We may also suspend or terminate your access if we are prevented from providing Services to you by circumstances beyond our control. The Company may, in exceptional circumstances, cease to publish the Website and the Content or cease to provide Services.

7. Advertisements

7.1. The Website may contain links to third party websites. The Company does not control such websites and is not responsible for their contents. If you access any third-party website, the same shall be done at your own risk and the Company shall assume no liability for the same.

7.2. The Company is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the service provider or the advertisers.

7.3. The Company does not endorse any advertisers on its Website, or any linked sites in any manner. You are requested to verify the accuracy of all information provided on the third-party web pages.

7.4. The linked sites are not under the control of the Company and hence the Company is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites.

8. Warranties and Disclaimer

8.1. To the extent permitted under law, neither Company nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, the failure to store, the mis-delivery, or the untimely delivery of any information or material.

8.2. Any material accessed, downloaded or otherwise obtained through the Website is done at your discretion, competence, acceptance and risk, and you will be solely responsible for any potential damage to your computer system or loss of data that results from your download of any such material.

8.3. The Company shall make best endeavours to ensure that the Website is error-free and secure. However, neither the Company nor any of its partners, licensors or associates makes any warranty that:

Website will meet your requirements;
Will be uninterrupted, timely, secure, or error free;
The results that may be obtained from the use of Website will be accurate or reliable; and
The quality of Services or information that you obtain through the Website will meet your expectations.

8.4. To the extent permitted under law, neither the Company nor its partners, licensors or associates shall be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use our Website, even if you have been advised of the possibility of such damages.

8.5. To the extent permitted under law, in the event of suspension or closure of any Services, you shall not be entitled to make any demands, claims, on any nature whatsoever.

8.6. In the event you breach, or the Company reasonably believes that you have breached these Terms or has illegally or improperly used the Services, the Company may, at its sole and absolute discretion, and without any notice to you, restrict, suspend or terminate your access to all or any part the Website, deactivate or delete your account and all related information on the account and further, take technical and legal steps as it deems necessary.

8.7. The Company reserves the right to introduce and initiate new features, functionalities, components to the Website and/or Services and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, the Company is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or terminate the Website without any prior notice to you.

8.8. The Company may prescribe certain limits on the use of the Website and/or Services or storage of Content at its sole discretion without any prior notice to you while at all times complying with its Privacy Policy.

8.9. The Website, all the materials and Services, included on or otherwise made available to you through this Website is provided by the Company “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, the Company does not warrant that:

this Website and/or Services will be constantly available, or available at all;
the information on this Website or provided through the Services is complete, true, accurate or not misleading; or
the quality of any services, information, or other material that you may obtain through the Website or Services will meet your expectations.

8.10. The Company, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the fitness for particular purpose and non-infringement.

8.11. The Company makes no warranties about the accuracy, reliability, completeness, or timeliness of the Website, Content, and Services.

8.12. Nothing on this Website constitutes, or is meant to constitute, advice of any kind.

9. Limitation of Liability

9.1. The Company shall, under no circumstances be held responsible or liable on account of any loss or damage sustained (including but not limited to any accident, injury, death, loss of property) by you or any other person or entity during the course of access to the Website.

9.2. You shall be solely responsible for any consequences which may arise due to your access of Website by conducting an illegal act or due to non-conformity with these Terms including provision of incorrect address or other personal details.

9.3. In consideration of the Company allowing you to access the Services, to the maximum extent permitted by law, you waive and release each and every right or claim, all actions, causes of actions (present or future) you have or may have against the Company, its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the provision of Services.

9.4. In no event shall the Company be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or availing of the Services.

10. User Representations and Indemnification

10.1. You shall represent, warrant and covenant that no materials of any kind provided by you will

(i) violate, plagiarise, or infringe upon the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights; or

(ii) contain libellous or other unlawful material.

10.2. You hereby agree to indemnify, defend and hold harmless the Company and all of the Company’s officers, directors, owners, agents, customers/clients, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") from and against any and all liability and costs, including, without limitation, reasonable advocate's fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or the foregoing representations, warranties and covenants.

10.3. You shall cooperate as fully as reasonably required in the defence of any such claim. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. You shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and the Company cannot be held responsible for the same.

11. Information Gathered and Tracked

11.1. Information submitted or collected on the Website or pursuant to the use of the Services shall be stored in a database. Specifically, we store, inter alia, the username, name, e-mail address, contact number, as submitted or collected on our Website or through the provision of the Services. We may use such information to send out occasional promotional materials, including alerts on new services available, or other promotional and marketing material relating to our clients and customers.

11.2. The Privacy Policy shall be deemed and construed to be an integral part of these Terms, and any violation thereof shall constitute a breach of these Terms. You may find out more about how we use your information at Privacy Policy, which are incorporated by reference in these Terms.

12. Miscellaneous

12.1. Severability: If any provision of these Terms are determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

12.2. Jurisdiction: This Agreement is subject to interpretation as per the laws of the Republic of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Pune.

12.3. Amendment of the Terms: The Company reserves the right to change the Terms from time to time. You are responsible for regularly reviewing the Terms.

12.4. Confidentiality: You shall maintain confidentiality of any information which is specifically mentioned by the Company as confidential and shall not be disclosed unless as required by law or to serve the purpose of these Terms and the obligations of both the parties herein.

12.5. Waiver: The Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision

12.6. Entire Agreement: These Terms constitute the entire agreement between you and the Company and govern your use of the Website, superseding any prior agreements that you may have with the Company.

12.7. Feedback from User: The Company may require the feedback of its users for improving the Services. You shall hereby authorize the Company to contact you for your feedback on various Services offered by the Company. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case you choose not to be contacted, you shall write to the Company for specific exclusion at contact@jetlagd.com.

II. Package Terms of Service

13. User's Responsibility and Conduct

13.1. You are advised to check the description of the Services before making a booking. You shall be bound by all the conditions as mentioned in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the Terms.

13.2. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about these Terms, including all rules and restrictions applicable thereto. You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the Services.

13.3. You hereby warrant to comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the Services for each transaction.

13.4. You shall authorize the Company’s representative to contact you over phone, message and email using the contact details provided with your account. This consent shall supersede any preferences set by you through national customer preference register (NCPR) or any other similar preferences.

14. Fees and Payment

14.1 To book any tour/ package/ service, guest must make the payment to Jetlagd by cheque, demand draft, bank transfer, payment app/ wallets or UPI. All payments should be in the name of Jetlagged Private Limited only. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

14.2 In case of payments made using credit card, debit card and online bank transfer, an additional convenience charge will be charged. The convenience charge may differ depending on the mode of payment used.

14.3 The fees for the Package printed, advertised or quoted to the guests is dynamic. It is possible that guests travelling on the same group tour are likely to have paid different Package fees. The Company will not entertain any claim whatsoever on account of the same.

14.4. In addition to the cost of booking as charged by the service providers, the Company reserves the right to charge certain fees in the nature of convenience fees or service fees. The Company reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed before confirming the booking or collecting the payment from you.

14.5. The Company shall reserve the right to deduct, charge or claim from you the balance fees due to be paid to the Company.

14.6. The Company shall cancel the bookings if the amount in full is not paid before the booking utilization date.

14.7. The booking amount for the Packages available on the Website shall have certain inclusions and exclusions that will be provided to your prior to you making the booking. The booking amount may vary for different Packages and the Company shall not be liable or obliged to disclose the breakdown of the booking amount in full at the time of making the booking. The Company may, but is not obliged to display or communicate to you any breakdown of the fees or payments made in relation to any booking made by you.

14.8. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services, as per the applicable laws.

14.9. Increase in the price charged by the Company on account of change in rate of taxes or imposition of new taxes, levied by Government shall be borne by you. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

14.10.In the event the booking fails to get confirmed for any reason whatsoever, despite payment being made, the Company shall process the refund of the booking amount paid by you and intimate you about the same. The Company is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions.

14.11. You agree and understand that all payments shall only be made to bank accounts of the Company. You further understand that the Company or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of the Company. You agree that if you transfer any amount against any booking or transaction to any bank account that is not legitimately held by the Company or to any personal account of any person, the Company shall not be held liable for the same. You shall not hold any right to recover from the Company any amount which is transferred by you to any third party.

14.12. You shall not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of the Company. You shall immediately inform the Company if such details are demanded by any of its agents' employees or representatives. The Company shall not be liable for any loss that you incur for sharing the aforesaid details.

15. Payment Options

15.1 Bank and other financial institutions give travel loan on EMI basis. ‘EMI’ means the equated monthly instalment of amount payable by the guest to the respective bank, financial institution or issuer comprising principal amount, interest and other charges, if applicable.

15.2. Credit card holders can avail Equated Monthly Instalments (EMI) facility through their bank, for their tour payment. (American express, Diners club and Maestro Cards are not accepted).

15.3. The EMI facility being offered by the bank/ financial institution/ issuer to the guest/s, is governed by the respective terms and conditions of each bank, financial institution, issuer and the User is advised to approach them in case of any enquiry, complaint or dispute about the EMI transaction.

15.4. For availing the EMI facility; down payment, instalment, interest, processing fee etc. is charged by the respective Bank, financial institution, issuer as per their policy.

15.5. In case of tour cancellation, Jetlagd will charge cancellation charges as per the cancellation terms laid out in this policy and the respective bank, financial Institution or issuer shall process the refund (if any) after deducting the cancellation charge.

15.6. The bank, financial institution or issuer is at their sole discretion in providing EMI facility to Users and Jetlagd has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the EMI facility.

15.7. Jetlagd shall not be held liable for any dispute arising out of or in connection with such EMI facility between the guest and the Bank, financial institution or issuer.

15.8. Jetlagd shall not be held liable for any dispute arising out of or in connection with such travel loan or credit card EMI facility between the User and the bank.

16. Right to Refuse Bookings

16.1. The Company reserves the right to not accept any booking without assigning any reason thereof, at its sole discretion.

16.2. The Company shall not provide any service or share confirmed booking details till such time the complete payment is received from you.

17. Cancellation by Company

17.1. You hereby undertake to provide the Company with correct and valid information while using the Website, and not to make any misrepresentation of facts. Any default on your part will disentitle you from availing the Services.

17.2. In the event that the Company has reasons to believe at any time during or after receiving a request for Services from you that the request for Services is either unauthorized or the information provided by you is incorrect or that any fact has been misrepresented by you, the Company shall be entitled to appropriate legal remedies against you, including cancellation of bookings, without any prior intimation. In such an event, the Company shall not be responsible or liable for any loss or damage that may be caused to you or any other person in the booking, as a consequence of such cancellation of booking or Services.

17.3. In the event that any judicial, quasi-judicial, investigation agency, government authority approaches the Company to cancel any booking, the Company shall cancel the same without approaching you.

17.4. You shall not hold the Company responsible for any loss or damage arising out of measures taken by the Company for safeguarding its own interest and that of its users. This shall also include the Company denying or cancelling any bookings on account of suspected fraud transactions.

18. Cancellation by User

18.1. Booking(s) made by you through the Company are subject to the applicable cancellation policy as set out below or as communicated to you by the Company at the time of booking. Please note that the cancellation policy as communicated by the Company at the time of your booking shall take precedence over any other cancellation policy.

18.2. Time period in which the cancellation is made:

100% of the booking amount to be refunded; if the cancellation is done within 7 days from the day on which the booking was made, provided the booking was done a minimum of 45 days prior to the date of departure
50% of the booking amount to be refunded; if the cancellation is done prior 30 days from the date of departure
No refund; if the cancellation is done with less than 30 days remaining from the date of departure

18.3. Refunds, if any, on cancelled bookings shall always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Any applicable refunds will be processed as per the defined policies of the service provider and the Company as the case may be and as communicated by the Company at the time of booking.

19. Communications from Company

19.1. The Company will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status or any such other information relevant for the transaction or booking made by you, via SMS, internet-based messaging applications like WhatsApp], voice call, e-mail or any other alternate communication detail provided by you at the time of booking.

19.2. The Company may contact you through the modes mentioned above for any pending or failed bookings, to be aware of your preference for concluding the booking and also to help you with the same.

19.3. You hereby unconditionally consent that such communications via SMS, internet-based messaging applications like WhatsApp voice call, email or any other mode by the Company are:

upon your request and authorization;
'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI),and
in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

20. Third Party Service Providers

20.1. The Company does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service that forms a part of any Package.

20.2. The Company shall not be responsible for any delay, improper service, standard of service provided by any service provider or any independent contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners and tour operators.

20.3. The Company shall not be responsible for any act or actions of co-travellers, co-passengers or third parties which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided in any Package.

20.4. The Company shall act as a facilitator by connecting you with the respective service providers.

20.5. The Company's liability is limited to providing you with a confirmed booking for the Package as selected by you. The Company will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any service provider. While the Company will endeavour to work with the respective service providers to ensure a hassle-free experience, any issues or concerns faced by you at the time of availing any such services shall be the sole responsibility of the service provider.

20.6. Unless explicitly committed by the Company as part of any Services:

the Company assumes no liability for the standard of Services as provided by the respective service providers.
the Company provides no guarantee with regard to their quality or fitness as represented.
the Company does not guarantee the availability of any Services as listed by a service provider.
the Company merely provides a technology platform for booking of Services and the ultimate liability rests on the respective service provider and not the Company.

20.7. The Company being merely a facilitator, shall not be liable for the following:

Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to you or any person travelling with you.
Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by you who maybe engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for you or for any person traveling with you.
The temporary or permanent loss of, or damage to, baggage, valuables or personal belongings howsoever caused including wilful negligence on the part of any person.
Any delay made in delivery of the service by the concerned service provider.
Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
Any claims of any dispute with the service provider or tour manager.
Any claim arising due to delay at the airport and if you have to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to the Company, the Company shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
Any damages caused due to reasons beyond the control of the Company.
In no event shall the entire liability of the Company for any claims directly and indirectly arising out of a Package exceed the total booking amount paid by you for such Package.

21. Events

21.1. With respect to any Event tickets/passes included in any Packages, you understand and agree that the Company's role is limited to facilitating the procurement of the Event tickets for inclusion from the relevant Event organisers or ticket service providers (“Event Partners”) as the case may be.

21.2. For all Events and Event tickets and passes, the terms and conditions specified by the Event Partner shall also be applicable. You agree to comply with such terms and conditions in addition to these Terms.

21.3. Unless otherwise informed to you by the Company, it shall be your responsibility to reach the place of staging the Event and complete any formalities specified by the Event Partners to attend the Event.

21.4. The Company shall not be liable or responsible for:

Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service, or cancellation of any Event due to no fault of the Company;
The health, safety and well-being of the User and accompanying individuals in the course of attending the Event or thereafter;
Any incidental or ancillary services which is directly purchased by you from the Event Partner;
Any incorrect information provided by the Event Partner;

21.5. The maximum liability of the Company with respect to any Event that a User is not able to attend due to the fault of the Company, will be limited to refund of the applicable cost for booking the Event tickets to the User.

21.6. You agree to be in possession of and carry valid documents viz. identity proof, address proof, passport or any other document as specified by the Event Partner in order to attend the Event. You shall be required to adhere to the rules and regulations mandated by the Event Partner and must strictly abide by such rules.

21.7. You recognise that over the course of attending any Event, you assume an important personal obligation to conduct yourself in a manner strictly compatible with all local laws and regulations, and with the policies of the Event Partner.

22. Package Information

22.1. All information provided on the Website regarding any Packages is based on the information available at the time of publication. The Company reserves the right to change any information contained in the Website before or after booking the Packages due to any event(s) beyond the control of the Company. In case the Company becomes aware of any change before the departure for a Package, the Company will take all reasonable steps to notify you before the departure for that Package. In the event of the Company becoming aware of the changes post the departure for the Package, the Company or a representative will inform you about the change.

22.2. The prices quoted for a Package on the Website shall be calculated at the rate prevailing at the time reserving the Package. The Company reserves the right to amend the prices published on the Website in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by you.

23. Accommodation

23.1. The Company shall take all reasonable steps at the time of selecting the hotels or hostels that form a part of the Packages. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. The Company endeavours to provide details of the hotel to you in advance vide proposed itinerary. However, the Company reserves the right to change hotels before booking, subject to availability or any other reason beyond its control. Once you opt for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by the Company.

23.2. The Company shall not be held liable or to make good any inconvenience or discomfort caused to you due to but not limited to the insufficient services provided at the hotel. The Company acts solely as a facilitator between you and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.

23.3. You shall be liable to make good any damage(s) caused by any act of yours or the act of accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. The Company shall not, in any way, intervene in the same. No request for the change of hotel shall be entertained after the booking is confirmed. In case you upgrade the hotel or change the hotel on your own, you agree to bear the charges incurred for change in the hotel or upgrade and shall not be entitled to claim it from the Company.

23.4. You shall be responsible for your baggage and valuables. The Company shall not be liable for any loss of baggage or theft of your baggage or valuables during your stay in the hotels or any time during the tour.

24. Itinerary

24.1. The Company shall provide a proposed itinerary to you prior to booking a Package. Such proposed itinerary shall be subject to changes, including any changes made by any service providers. The confirmed booking details and hotel vouchers shared with you before departure and after payment of entire booking amount shall be final.

24.2. The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.

24.3. The Company shall take all reasonable steps at the time of finalising the itinerary to ensure that the itinerary is as per your convenience and comfort and includes the Event requested by you. However, in the event of a change in the itinerary, the Company would inform you accordingly before your departure on the Package.

24.4. Further, in the event of any change beyond the control of the Company in the itinerary post departure, the Company shall inform you accordingly as and when such a change occurs. The Company shall not be held responsible in any manner whatsoever for any loss that you might suffer consequent to such a change.

24.5. The Company reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever. The Company reserves the right to amend, alter, vary or withdraw any particular departure or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.

24.6. In the event that you miss out on attending any Event due to delay on your part, the Company would not be held liable to refund the money paid for the same. The Company may, in its sole discretion and subject to availability, provide changes in the itinerary made at your request. You agree to pay additional cost incurred due to such change/cancellation.

25. Destination Guest

25.1 Destination Guest would mean a traveller who books a Jetlagd package without availing the services of international airline tickets, visa, and insurance to reach the first destination of the tour on day one and ends the trip on last day from the last place of sightseeing, restaurant, hotel, airport. These guests will have to make the ‘Destination Guest’ payment of the respective tour.

25.2. Destination Guest should carry valid air ticket/s, passport/s, valid visa/s and insurance for the tour. To and fro airport transfers if any, should be arranged by the guest/s at their own cost.

25.3 It is mandatory for the Destination Guest to share copy of their valid air ticket, visa and insurance with the Company before the tour. Destination Guest should also share their local contact details and the Company shall share the reporting time and place and contact details of local coordinator with the guest.

25.4 Due to any unavoidable circumstances or force majeure or airline operational changes, we may have to alter tour sightseeing schedules of first or last day. In that case Destinational Guest may miss the sightseeing or any on-tour service. Jetlagd will neither be liable for any refund of missed sightseeing/ service, nor any compensation for such consequences.

25.5 Destination Guests will have to reach the scheduled reporting place i.e. airport or hotel or the local attraction at their own cost. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the expenses for the same.

26. Deviation Guest

26.1 Deviation Guest is a traveller who books Jetlagd group tour and opts for deviation from the scheduled itinerary either pre or post the tour.

26.2 If guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation) then the guest must inform the Company at the time of booking only. The Company shall guide the guest about the necessary changes to be made in various services such as airline date change/ sector change, visa extension, additional service change, insurance validity, additional accommodation/ transfer etc. There may be additional charges for making the required changes which should be paid by the guest immediately.

26.3 Deviation requests are subject to availability and in case the requested change is not available then guest will have to choose from the alternate options.

26.4 It is the responsibility of the guest to re-confirm their air ticket and flight schedule 24 hours prior to the departure.

26.5 If guest is taking any pre or post tour deviation on their own, then it is the responsibility of the guest to join or leave the tour at airport, hotel, sightseeing at their own cost as advised by the authorised representative of the Company. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the transport expenses for the same.

26.6 These guests must check their air ticket, visa and insurance for travel dates and validity before departure of the tour.

26.7 Deviation is a requirement of the guest and Jetlagd can only assist but does not guarantee the same and will not be held responsible for any consequences arising due to same.

27. Airline

27.1 General: When any User books Jetlagd’s Package that includes international air tickets, it is understood that they have accepted the Airline’s terms and conditions of travel, baggage, meals, services etc. as well as applicable national/international laws governing air transportation like DGCA, IATA, PATA etc. In case of discontinuation of airline service or change in airline route, flight schedule, flight delays etc. any additional expense incurred for continuation of the tour will have to be borne by the guests.

27.2. Airline company: Jetlagd shall book the User in the most economical airline option available between the closest major international airport to the destination airport. The flight option provided may include layover/s. The Company will endeavour to provide direct flight options where feasible, or layovers not exceeding 6 hours in time; however in certain circumstances these may not be possible to due to several reasons, such as remote travel destinations, and high travel season etc, in which case the flight option provided may have 2 layovers. Moreover, the Jetlagd reserves the right to book different Users travelling in the same group with different airlines.

27.3 Baggage: Jetlagd provides information about scheduled tour ‘airline baggage allowance’ to the booked guests prior to the departure of the tour. Guests should also check the latest baggage allowance of their respective airline of the tour and adhere to the terms and conditions regarding baggage allowance of the airline/s they are traveling with. Any excess baggage charge should be borne by the guests.

27.4 In-flight Seating: Jetlagd reserves economy class air tickets for the guests of air inclusive tours, which does not include specific seating like front row, emergency row, aisle seat, window seat etc. If guests wish to book any specific seat, they will have to inform their respective sales representatives and make the necessary payment for the said facility. This request will be subject to availability with the airline.

27.5. On the day of the departure if guests wish to upgrade from economy to premium economy, business or first class, they can do so subject to availability, by paying the additional amount to the airline.

27.6 In-flight Meals: In flight meal service is at the discretion of the respective airline. Veg/ Non-veg meal requests and/or special meal requests are to be informed at the time of booking and are subject to availability with the airline. Jetlagd is not responsible for any unavailability of requested meal type/ quantity and quality of the in-flight meal.

28. Baggage and Belongings

28.1 Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Jetlagd or its representative/s are not responsible for any loss, theft, damage, accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.

28.2 In case of any loss, theft, damage, accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.

28.3 Any claim regarding loss, theft, damage, accident, negligence, with any associate like airline/ hotel/ coach company, sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Jetlagd is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.

28.4 Customs, immigration and airlines restrict the carriage of certain items, articles, objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/or the tour may have to be curtailed. Jetlagd will not be responsible for any losses or additional expenses arising due to the same.

29. Road Travel on Tour

29.1 For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxis depending on the type of the tour, itinerary, road conditions, and the number of guest/s on the tour. Please note that the vehicle configuration is subject to change at any time based on operational requirements. This may include a shift from big coach to small coach or vice versa.

29.2 Seat allotment in the coach is based on the booking date priority of the tour. This is also applicable when two or multiple tours are merged together. Seat numbers are allotted one day before the departure of the tour and assigned to the guests on the first day of the tour by the tour manager. Seat numbers cannot be provided at the time of booking or before the tour departure.

29.3 In coaches, the seat allotment will start from seat number 5 onwards as seat numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4 are reserved as prime seats, which can be booked by the guest/s at an additional cost if available. If paid prime seats are not available due to any reason, the company is liable to refund only the prime seat cost to the guest. Prime seats are not applicable for smaller vehicles. Please note, children below 12 years of age will not be allotted prime seats, as per standard safety practices followed by many coach operators which restrict front seat allocation to children.

29.4 For certain tours we use small vehicles for road travel. One car will accommodate 4-6 guests. The tour manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

29.5 Guest/s or a group of guests can opt for separate vehicle for their family or upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.

29.6 It is the duty of the guest to be punctual and abide by the day’s schedule and complete the sightseeing/ program as per the itinerary. In case if any guest does not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and the guest will have to join the group at the next point/destination on their own, expenses of which will be borne by them.

29.7 To maintain the comfort and safety of the group, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to the same.

29.8 On tours there is a possibility of failure of a vehicle or its air conditioner; in such case we will try to find a feasible solution at the earliest. Jetlagd is not responsible for such mechanical failure and is not liable for any compensation.

29.9 While on tour, upkeep of the coach is essential. If the interior or exterior of the coach is accidently or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.

29.10 Jetlagd will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on road, landslides, road closures, traffic jams etc.

30. Cruises and Rail

30.1 Jetlagd offers exclusive cruise tours as well as a few tours where single or multi-night cruises are part of the itinerary. Cruise inclusive tour prices are based on inside state room/ port-hole/ ocean view cabins as mentioned in the itinerary.

30.2 Any upgradation to balcony cabins or suites will be available at an additional cost subject to availability.

30.3 Shore excursions apart from the ones included in the tour or optional facilities on the cruise, can be availed by paying an additional charge to the cruise company by the guest.

30.4 It is guest’s responsibility to be on time as the cruise cannot wait for anyone. In case if any guest misses the cruise, s/he will have to report to the next ‘port of call’ of the cruise or next destination of the tour themselves at their own expense.

30.5 Individual guests travelling on Customized Holiday package, should be aware of the statutory tipping policy of the cruise and pay accordingly.

30.6 Few tours have rail journey as a part of their itinerary. Generally, air conditioned chair car or sleeper birth is reserved for day or night journey respectively. Any upgradation in rail class is possible subject to availability at an additional cost.

30.7 It is guest’s responsibility to be on time & not to miss the train as guests themselves will have to bear the cost and face the consequences in case of missing of a train.

30.8 Since cruise or rail companies are private organisations, their own Terms and Conditions will be applicable along with Jetlagd’s Terms and Conditions.

31. Visas and Cancellations Due to Visa Rejection

31.1. All the Users traveling on a Package abroad must be in possession of a valid visa (including transit visa) to enter all the countries you intend to visit or pass through as a part of the Package. The Company may offer you assistance in applying for the required visa, however granting of visa is entirely at the discretion of the consulate of respective countries, and the Company shall not be liable or in any way responsible for any cancellation due to rejection of your visa.

31.2. The Company is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to you for being unable to utilise the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

32. Promotion and Discounts

32.1. The Company may, from time to time, launch some promotions and discount offers on Packages. In case of publication of any scheme offering any discount or benefit by the Company, the Company shall have the sole right to withdraw such a scheme or discount at any time.

33. Insurance

33.1. Unless explicitly provided by the Company, obtaining sufficient insurance coverage for your travel shall be your obligation. Insurance, if any, provided as a part of the Services by the Company shall be as per the terms and conditions of the third-party insurance provider. The Company merely acts as a facilitator in connecting you with insurance provider. You shall contact the insurance provider directly for any claims or disputes. The Company shall not be held liable in case of partial acceptance or denial of the claims by the insurance provider.

34. Force Majeure Event

34.1. Company and/or any third party service providers (including Event Partners) may be unable to honour any confirmed bookings in certain exceptional circumstances, such as due to acts of god, labour unrest, insolvency, business exigencies, cancellation or rescheduling of any tournament/match/game for any reason, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of the Company. If the Company has advance knowledge of any such situations where there may be a possibility of a booking be dishonoured, it will make its best efforts to provide you with similar alternative or refund the booking amount after deducting applicable service charges, if supported and refunded by the respective service providers. You agree that the Company being merely a facilitator of the Services booked, cannot be held responsible for any such force majeure circumstance. You have to contact the service provider directly for any further resolutions and refunds.

34.2. You agree that in the event of non-confirmation of booking due to any technical reasons (such as network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, the Company's obligation shall be limited to refunding the booking amount, if any, received from you. Such refund shall completely discharge the Company from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by you.